Shipping policy

Shipping Policy

At Ivy Crescent Hide, every piece is crafted with care and prepared for shipment with the same attention to detail that goes into our designs. Our goal is to deliver your order safely, promptly, and with a premium experience from start to finish.

Processing Time

All orders are processed within 2–4 business days. Each item is inspected and packaged by hand to ensure it arrives in exceptional condition.
Processing times may be slightly longer during high‑volume periods or product launches.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times are provided by the carrier and may vary depending on destination, weather, or carrier delays.

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Shipping Destinations

We currently ship within the United States.
If you are interested in international shipping, feel free to reach out — we’re always exploring ways to expand our reach.

Lost, Delayed, or Stolen Packages

Once an order is handed to the carrier, it becomes their responsibility.
If your package is delayed, lost, or marked as delivered but cannot be located, please contact the carrier directly with your tracking number.
We’re always happy to assist where we can, but we cannot replace or refund orders due to carrier issues.

Incorrect Shipping Information

Please double‑check your shipping address at checkout.
Ivy Crescent Hide is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Order Changes & Cancellations

Because we begin preparing orders quickly, changes or cancellations may not always be possible. If you need assistance, contact us as soon as possible at ivycrescenthide@gmail.com.