Refund policy

Return & Exchange Policy

Exchanges Only (30 Days)

At Ivy Crescent Hide, each piece is crafted with care and meant to accompany you through everyday moments and meaningful journeys. We offer exchanges only within 30 days of receiving your item. We do not accept returns for refunds.

To qualify for an exchange, your item must be in the same new, unused condition in which it was shipped — unaltered, unworn, and free of any signs of use.

How to Request an Exchange

To begin an exchange, please contact us at ivycrescenthide@gmail.com.
Once your request is approved, items should be mailed to:

Ivy Crescent Hide

P.O. Box

Lithonia, GA 30038

Customers are responsible for all return shipping costs.
We do not provide prepaid labels, and items sent back without prior approval will not be accepted.

 

Damages & Issues

We take great pride in the quality of our craftsmanship. If your item arrives damaged, defective, or incorrect, please notify us right away so we can review the issue and make it right.

 

Exceptions / Non‑Exchangeable Items

We are unable to accept exchanges for:

• Custom or personalized items
• Sale items
• Gift cards
• Used or worn items

If you’re unsure whether your item qualifies, we’re always here to help.

 

Refunds

We do not offer refunds. All approved cases are processed as exchanges only